Privacy Policy v12bet

1. Introduction

This Privacy Policy is an official document that explains how v12bet ("we", "platform" or "v12bet"), an online sports betting and casino platform operating under international licensing, handles personal information.

By registering an account, accessing or using v12bet services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document in full carefully before you start using the platform.

This policy applies to all information collected through the v12bet website, including all registration, account, payment and support team interaction activities. If you do not agree with any part of this policy, please stop using our platform.

2. Information Collected

In running the platform's operations, v12bet collects several categories of personal information required for specific purposes. This information is divided into two main categories:

Information you provide directly:

• Full name as shown on your identity card or MyKad
• Date of birth for age verification purposes
• Active email address for communication and account verification
• Mobile phone number registered in Malaysia
• Identity card number (MyKad) or valid identification document
• E-wallet account information (Touch 'n Go eWallet, DuitNow, Boost) and online banking details (FPX)
• Password created by you during account registration

Information collected automatically:

• IP address and internet browser information
• Session data and activity logs within the platform
• Device information used to access v12bet
• Cookie data and related tracking technologies
• Deposit and withdrawal transaction history
• Betting and game activity records

3. Purpose of Data Use

Personal information collected by v12bet is used solely for legitimate purposes related to platform operations. We do not use your data for any purpose not stated in this policy.

The purposes for which data is used are as follows:

• Account management: Processing registrations, identity verification and maintenance of member accounts
• Transaction processing: Managing deposits and withdrawals through supported payment methods
• Legal compliance: Meeting Know Your Customer (KYC) requirements and anti-money laundering obligations in line with international licensing
• Platform security: Detecting and preventing fraud, hacking and system abuse
• Service communications: Sending technical information, account updates and important service-related notices
• Customer support: Resolving enquiries and complaints submitted via live chat or support email
• Platform improvement: Analysing usage patterns to improve overall service quality
• Promotions and bonuses: Informing members about relevant bonus offers and promotions, subject to member communication preferences

4. Disclosure to Third Parties

v12bet observes strict confidentiality principles regarding member personal information. In general, we do not sell, rent or disclose your personal information to third parties for marketing purposes.

However, there are certain circumstances in which disclosure of personal information may occur, namely:

• Service providers: Payment processors such as Touch 'n Go eWallet, DuitNow, FPX and Boost, as well as cryptocurrency technology providers (USDT, BTC, ETH) that process transactions on behalf of v12bet
• Legal requirements: When required by competent authorities, courts or valid legal orders
• Security protection: In cases where disclosure is necessary to protect the rights, property or safety of v12bet, members or the public
• Corporate transactions: In the event of a merger, acquisition or business asset transfer, personal information may be transferred to the new entity under equivalent protection terms

All third parties that receive member personal information are bound by strict confidentiality agreements and may only use that data for purposes authorised by v12bet.

5. Cookies and Tracking Technologies

The v12bet website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns. Cookies are small data files stored in your browser when you visit our website.

Types of cookies used:

• Session cookies: Used to maintain login status and enable smooth navigation within the platform
• Preference cookies: Store your language settings and display preferences for convenience on repeat visits
• Analytics cookies: Collect aggregated data on usage patterns for platform improvement purposes
• Security cookies: Help detect suspicious activity and protect accounts from unauthorised access

You can control or disable cookies through your internet browser settings. However, please note that disabling certain cookies may affect the functionality and user experience at v12bet.

6. Data Security

v12bet implements comprehensive technical and organisational security measures to protect member personal information from unauthorised access, loss, modification or unintentional disclosure.

• Data encryption using SSL/TLS protocols during information transmission
• Encryption of sensitive data in databases using the latest industry standards
• Strict internal access controls — only authorised personnel are permitted to access personal data
• Regular security audits and penetration testing to identify and address vulnerabilities
• Continuous 24/7 system monitoring to detect any suspicious activity
• Structured incident response procedures for data breach management should one occur

7. Your Rights

As a v12bet member, you have certain rights regarding your personal information. v12bet respects and facilitates the exercise of these rights in line with international data protection principles.

8. Data Retention

v12bet retains member personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain information for the period required to fulfil legal obligations, resolve any disputes and enforce our agreements.

Financial transaction records and betting activity are retained in accordance with the international licensing compliance requirements applicable to v12bet's operations. This retention period is necessary for audit purposes, fraud investigation and ensuring platform integrity.

Once the specified retention period ends, data will be deleted or anonymised in a secure and irreversible manner.

9. Links to Other Sites

The v12bet website may contain links to external websites related to certain services such as payment providers or business partners. This Privacy Policy applies to the v12bet platform only.

v12bet is not responsible for the privacy practices or content of third-party websites accessed through those links. We encourage you to read the privacy policy of every website you visit outside the v12bet platform.

10. Changes to the Privacy Policy

v12bet reserves the right to modify this Privacy Policy from time to time to reflect changes in business operations, legal requirements or industry practices. Any significant changes will be communicated to members via email or a prominent notice within the platform.

The "Updated" date at the top of this document will always show the latest version of the Privacy Policy currently in effect. Your continued use of the v12bet platform after any changes are published constitutes your agreement to the updated terms.

If you do not agree with any changes, please contact our support team or stop using the platform before the changes take effect. We encourage you to check this page regularly to stay informed of the latest terms.

11. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information by v12bet, please contact our support team through the following channels:

• Live Chat: Available 24/7 on the v12bet website in Malay and English
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries in a timely manner. For requests that require identity verification, we may ask for additional documents before processing the request.